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PROGRESS
TARGETS
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Network and service quality
Sunrise aims to maintain a very high network availability of > 99.9%, in each mobile and fix network.
Digitalisation and innovation
In 2024, Sunrise aims to launch a successful pilot of its Digital Inclusion & Volunteering Project with Caritas. This means sufficient registrations from Sunrise employees and the implementation of a stable long-term-oriented project.
Sunrise is committed to achieving a Digital to Call Rate of ≤ 8% in 2024 which is below the previous year's level. It indicates how often a customer calls Sunrise after a digital interaction in My Sunrise. A low value indicates successful deflection of calls through self-service.