Try playing another program and check whether the problem occurs with other content too.

• If the problem only occurs when playing one program, try playing the program again later. The error may have been caused by a temporary service disruption. In rare cases, content may be lost.

• If the problem occurs with other content as well, continue with the next step.

• Check whether all cables are correctly connected to the modem.

• Then restart your Sunrise TV Box by carefully unplugging the power cable and plugging it back in after 30 seconds.

• Wait until the box has completely restarted, then check whether the problem has been resolved.