Mobile internet use

Scammers may contact you and ask for a MySunrise password and/or email password.

Important: Never give out your password because Sunrise does never ask for these passwords.

Use a secure password (www.passwortcheck.ch) and keep it safe.

Please also note the other security information regarding viruses / Trojans, spam, phishing, etc.

• Viruses can be transmitted through infected e-mails or when downloading data from unreliable sources, and can delete or change data on infected computers.
• Trojans (or worms) can be unnoticed on your computer and send confidential information to a hacker who thereby gains access to your computer. You can detect Trojans only with the help of anti-virus software.

Recommended protection measures

• Sunrise surf protect protects you against viruses while you are surfing and does not require the installation of software on your device.
• You should also use an anti-virus program and a firewall, and ensure that both are activated and always up-to-date.
• Always keep your operating system, browsers with plug-ins, and e-mail program up-to-date by installing service packs and security updates on a regular basis.
• Do not open any e-mail attachments from unknown senders.
• Back up your data regularly.

Spam is unwanted e-mails, usually sales offers from unknown senders.

Recommended protection measures

• Be careful whom you share your address with. Untrustworthy website operations collect e-mail addresses and sell them to others.
• Do not react to unwanted messages, not even by unsubscribing. Only unsubscribe from services that you actually signed up for.
• Do not list your e-mail address on your website, because search robots are roaming all over the Internet and collecting e-mail addresses.

• Phishing means obtaining confidential information, such as banking information, credit card numbers, account data and passwords.
• Gaining access to this information allows criminals to withdraw money from your account, make purchases or shop online.
• The fraudsters will falsify websites and e-mails from well-known companies and ask you to give them or confirm information such as your user name and password. The similarity to the authentic website is surprisingly high.

• Ransomware refers to a special type of viruses, which encrypt the files on your computer and connected drives.
• This means that the user no longer has access to their data (photos, documents, etc.) and is asked to pay a ransom.
• There is no guarantee that you will regain access to your data after paying the ransom.
• Ransomware is transmitted through infected e-mails or when downloading data from untrustworthy sources.

Recommended protection measures

• Sunrise surf protect protects you against ransomware while you are surfing and does not require the installation of software on your device.
• Always keep your operating system, browsers with plug-ins, and e-mail program up-to-date by installing service packs and security updates on a regular basis.
• Do not open any e-mail attachments from unknown senders.

• A botnet is a group of computers that are used for criminal purposes without the knowledge of their owners.
• They are used to distribute spam, for DOS (denial of service) attacks (overloading servers with queries), and other criminal activities.
• Botnets are often set up using Trojans and viruses.

Recommended protection measures

• Sunrise surf protect protects you against viruses and Trojans while you are surfing and does not require the installation of software on your device.
• Always keep your operating system, browsers with plug-ins, and e-mail program up-to-date by installing service packs and security updates on a regular basis.
• You should also use an anti-virus program and a firewall, and ensure that both are activated and always up-to-date.

• Hackers attempt to obtain access to a computer network, computer or a secured component (for example, a chip card), or blocked data by circumventing security precautions.
• This is done by exploiting general flaws in software security, phishing, viruses, or Trojans – but also by guessing passwords.
• Hackers often have criminal intentions, which may include data theft or building botnets.

Recommended security measures

• Sunrise surf protect protects you against phishing viruses and Trojans while you are surfing and does not require the installation of software on your device.
• Always keep your operating system, browsers with plug-ins, and e-mail program up-to-date by installing service packs and security updates on a regular basis.
• You should also use an anti-virus program and a firewall, and ensure that both are activated and always up-to-date.