Sunrise service fees

Activation fee Mobile subscription

59.90

Fee for activating a new mobile subscription. SIM card/eSIM included.

Activation fee Data subscription

29.90

Fee for activating a new mobile data subscription. SIM card/eSIM included.

New SIM

• New SIM card

• New eSIM profile

59.90

0.-

Fee for exchanging or replacing a SIM card/eSIM.

Cancellation before the end of the minimum contract duration

Variable

+ 100.-

If the customer cancels their contract early, they will be billed for all of the monthly recurring base fees up to the end of the minimum contract duration, as well as a processing fee of CHF 100.–. The customer may also be billed for any free gifts and extras that were included as part of their offer.

Cancellation without adherence to the cancellation notice period

Variable

+ 100.-

When the minimum contract duration has expired and for contracts without a minimum duration, the customer may cancel their contract without observing the regular notice period if they pay the base monthly fees up to the regular notice period plus an additional CHF 100.–.

Activation fee

19.90

Fee for activating a new prepaid SIM card/eSIM included.

New SIM card/eSIM

20.-

You can order a replacement SIM card for free in My Sunrise. In order for us to send you the new SIM card, you need to top up your prepaid balance with a minimum of CHF 20.– in the next 48 hours, regardless of your current calling time credit.

Payout of account balance

30.-

Fee for paying out the account balance when the connection has been deactivated by

law. In any other case, the payout or transfer of account balances is excluded.

Activation fee

99.90

Fee for activating a new Internet connection.

Fee for exchanging modems

99.90

Fee for exchanging an old Internet modem for the latest available model. If the modem is defective, the fee is waived.

Cancellation before the end of the minimum contract duration

Variable

+ 100.-

If the customer cancels their contract early, they will be billed for all of the monthly recurring base fees up to the end of the minimum contract duration, as well as a processing fee of CHF 100.–. The customer may also be billed for any free gifts and extras that were included as part of their offer.

Cancellation without adherence to the cancellation notice period

Variable

+ 100.-

When the minimum contract duration has expired and for contracts without a minimum duration, the customer may cancel their contract without observing the regular notice period if they pay the base monthly fees up to the regular notice period plus an additional CHF 100.–.

Unreturned hardware

100.-

Fee for rented hardware (modems, routers or a TV Box) that wasn’t returned upon cancellation of the contract, regardless of how old the unreturned hardware is.

Unreturned Internet Box 5G

250.-

Fee for rented Sunrise Internet Box 5G that was not returned upon termination of the contract, regardless of how old the customer’s Box is.

Fee for a paper bill

3.-/month
(3.95 as of 01.01.2025)

Fee for sending a simple paper bill (without detailed call information) by post.

Fee for a detailed paper bill

4.-/month
(4.95 as of 01.01.2025)

Fee for sending a detailed paper bill with call information by post.

Immediate-payment fee – My Sunrise

1.-

Fee for immediate debiting of the payment of the outstanding or overdue bill in My Sunrise.

Fee for paying a bill at a Sunrise shop

7.50

Processing fee for paying the outstanding, overdue bill at a Sunrise shop.

Paying bills in instalments (instalment payment agreement)

5.-/ instalment

A surcharge of CHF 5.– (incl. VAT) will be billed for each agreed instalment.

Fee for repeated incorrect payment

20.-

Processing fee for manual rebooking in the event of repeated incorrect transfers (UPC bank details used).

Mobile-data transfer at a Sunrise shop

29.-

Mobile-data transfer at a shop CHF 29.-

Technical support and device service

29.-

Technical support and device service/service at a shop < 15 Min. CHF 29.-

Technical support and device service

49.-

Technical support and device service/service at a shop > 15 Min. CH 49.-

Processing fee for a paper copy of the bill/email

7.50

0.-

Processing fee for ordering a paper copy of a bill. Ordering a copy of a bill by email is free of charge. In addition, the copy of the bill can be downloaded free of charge under My account.

Fee for returned post

10.-

Processing fee for a postal item that can’t be delivered (e.g., bill, reminder).

Fee for payment at the post-office counter

3.90

CHF 3.90 fee for payment at a post-office counter.

Payment without a QR-code reference

5.-

CHF 5.- for a payment without a QR-code reference, e.g., an online-banking payment with only the IBAN number.

Fee for a payment slip

7.50

Fee for sending a payment slip by post.

Account-statement fee

7.50

Fee for sending an account statement by post.

Account-blocking fee

50.-

Fee for blocking the account following non-payment.

Fee for unblocking

65.-

Fee for reactivating the customer account after blocking due to late payment.

Reverse-debit fee

(direct debit/(LSV))

20.-

Processing fee for a direct-debit payment that is rejected by the bank.

Suspension fee

5.-/month

Fee for suspending the subscription during a short-term stay abroad.

Relocation fee

99.90

Processing fee for verifying and switching landline, Internet and TV products.

Cancellation fee

100.-


350.-

Processing fee per phone number for cancelling a mobile connection that hasn’t yet been activated.

Processing fee for cancelling Internet connections that haven’t yet been activated.

Fee for information on nuisance calls/messages

70.-

Fee for providing information about connection details and the identity of the originator of nuisance calls/messages pursuant to Art. 82 of the Swiss Telecommunications Act.

Changing the mobile number

100.-

Processing fee for the second change of mobile number – the first change is free of charge.

Fee for processing data-protection enquiries

based on effort involved

The fee for processing data-protection enquiries pursuant to Art. 2 of the Swiss Data Protection Act (based on the effort involved – maximum of CHF 300.-).

New-customer identification

• ID Checker online

• via SWISS POST

0.-
40.-

Identification via Sunrise ID Checker online CHF 0.-

Via SWISS POST CHF 40.-

Change of ownership

• Via hotline, Sunrise shop

• Via My Sunrise

40.-
0.-

Processing fee for a change of ownership – the transfer of a landline or mobile number to another person. This fee is charged when, for example, a subscription is transferred to another person.

First payment reminder

0.-

By email or SMS.

Each reminder

30.-

In writing by letter.

Collection

After a judgement or contract

Costs that result from a legally binding judgement or a new contract

Collection

Official third-party costs

For expenses necessary for debt collection (e.g., debt-enforcement costs, etc.)*