Cancellation

Generally, our subscriptions come with a minimum contract period. If you wish to cancel your mobile subscription during this period, you can be charged for remaining monthly charges and early cancellation fee. However, if your minimum contract period has already expired, you can cancel your contract without additional charges by providing two months' notice before the end of the month. For any questions or concerns, please don't hesitate to contact us. We're here to help!

Since you have completed the minimal contract duration of your current plan, you have the freedom to explore and select from our latest offers and plans that better suit your needs and preferences. Just give us a call – we will help you to find the best rate plan for you.

Contact us before signing a contract with a new provider. We will take care of cancelling your existing services and ensure that you will not incur unexpected charges, expenses or delays.

Mobile subscriptions
As a valued Sunrise residential customer, you have the flexibility to pause your mobile subscription for 2 to 12 months, with a small fee of just 5 CHF per month. During this pause, you won't be charged any monthly fees, and your phone number will be ready for you when you decide to reactivate your subscription. Please note, if you have a minimum contract period, it will be extended by the duration of the pause.

Internet & TV
Since you've completed the minimum contract duration of your current plan, you can enjoy the benefit of suspending your Internet & TV subscription for up to 6 months at no cost.

If you would like to suspend your subscription, feel free to call us anytime—we're here to help!

If the prepaid connection is not used for 17 months (no calls, data, or SMS), the prepaid number and remaining balance will be permanently deleted. Sunrise will inform you via SMS and email before the deletion takes place. Since there are no monthly costs associated with Sunrise prepaid plans, we cannot process a cancellation.