Cancellation
We’re sorry to hear that you would like to cancel your subscription. Of course, we will still be happy to help you with your request.
Cancel subscription
We're sorry to hear you're considering leaving us. We are happy to accept your cancellation regarding Mobile, Landline, TV, or Internet services by phone or via live chat. Our customer service is also available for any other questions related to the cancellation.
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Additional info
Generally, our subscriptions come with a minimum contract period.
You can cancel your subscription with a notice period of two months at the end of the month, but no earlier than the expiration of the minimum contract duration.
A termination before the end of the minimum contract duration or outside the notice periods is only possible with additional costs.
For any questions or concerns, please don't hesitate to contact us. We're here to help!
Since you have completed the minimal contract duration of your current plan, you have the freedom to explore and select from our latest offers and plans that better suit your needs and preferences. Just give us a call – we will help you to find the best rate plan for you.
Contact us before signing a contract with a new provider. We will take care of cancelling your existing services and ensure that you will not incur unexpected charges, expenses or delays.
Mobile subscriptions
As a valued Sunrise residential customer, you have the flexibility to pause your mobile subscription for 2 to 12 months, with a small fee of just 5 CHF per month. During this pause, you won't be charged any monthly fees, and your phone number will be ready for you when you decide to reactivate your subscription. Please note, if you have a minimum contract period, it will be extended by the duration of the pause.
Internet & TV
Since you've completed the minimum contract duration of your current plan, you can enjoy the benefit of suspending your Internet & TV subscription for up to 6 months at no cost.
If you would like to suspend your subscription, feel free to call us anytime—we're here to help!
If the prepaid connection is not used for 17 months (no calls, data, or SMS), the prepaid number and remaining balance will be permanently deleted. Sunrise will inform you via SMS and email before the deletion takes place. Since there are no monthly costs associated with Sunrise prepaid plans, we cannot process a cancellation.
Important
Sunrise mobile, Internet and TV subscriptions can only be canceled over the phone or via Sunrise Live Chat. Written cancellations by mail, fax or e-mail are not valid. Additional options for subscriptions can still be canceled via My Sunrise.
Additional options will be marked as canceled in My Sunrise immediately after cancellation. In addition, you will receive a cancellation confirmation via SMS/Email/letter shortly after the cancellation process has been completed. Calls are recorded and stored.