My Sunrise

    • Installment Payment

    With the installment payment option, you can split large sums into up to 8 installments.

    We charge a service surcharge of CHF 5.- on each agreed installment amount.

    This is particularly interesting with larger investments such as a new mobile device, laptop or TV. But you can also conveniently split smaller sums into several parts with installment payments.

    Requirements for installment payments

    You must meet the following criteria to apply for installment payments:

    • Total amount: May not exceed CHF 5,000

    • Number of installments: You can choose a minimum of two and a maximum of eight installments.

    • Amount per installment: The minimum amount per installment may not be lower than CHF 50.

    • Fees: We charge a service surcharge of CHF 5 on each agreed installment amount.

    • Check your eligibility for installment payments: You can find out whether you meet the requirements for installment payments in your My Sunrise customer portal.

    Payment terms

    You can pay the individual installments via your My Sunrise customer portal or using the payment slips that we will send to you by mail together with your installment payment agreement.

    At the start of your installment payment period, you will receive an installment payment agreement. This lists all your installments as well as the respective amount and due date.

    Please make sure you pay your installments on time and that we receive your payment no later than the due date.

    Apply for installment payment

    After verifying that you meet the requirements for installment payments, you can apply directly in your My Sunrise customer portal.

    What should you do if your installment payment request is rejected?
    If you do not pass the eligibility check in your My Sunrise customer portal and are denied installment payments, this could be due to a number of reasons:

    • The total amount exceeds CHF 5'000

    • The total amount is lower than CHF 100

    • If you have a debt collection on record, please contact the responsible institute directly.

    Perhaps you don’t meet all of the previously mentioned requirements? Please get in touch so that we can advise you.

    Notes on the use of installment payment

    Over the course of the installment payment agreement, certain services will be temporarily unavailable or only available to a limited extent.

    • Payment by direct debit (LSV):
      You cannot pay your installments by direct debit (LSV).You can make installment payments directly through your  My Sunrise customer portal. 

      In addition, you will receive a sufficient number of payment slips along with the written confirmation of your installment payment agreement.

      During an ongoing installment payment agreement, you will not be able to pay your subscription bills by direct debit (LSV). We will automatically change your payment method to bill delivery.

      After you have paid your last installment, you can request payment by direct debit (LSV) again.


    • Restriction of your services:

      The following services will not be available to you for the duration of your installment payments:

      • Mobile & landline: value-added services (numbers starting with 09xx)

      • Mobile only: Premium SMS, Sunrise Pay & Google Play

      Once payment for your last installment has been received, you can reactivate the above services. To do so, log in to your My Sunrise customer account.


    • You will not be able to order additional Sunrise products:

      For the duration of your installment payments, you will only be able to purchase Prepaid products from Sunrise.