My Sunrise

    • Change of ownership

    Would you like to transfer your subscription to another person?

    Change subscription owner

    In My Sunrise you can transfer your subscription with all rights and obligations to a different person:

    Change owner

    How it works:

    Here's a step-by-step guide to what happens when you click on «Change owner».

    Person A: Current subscription owner

    Person B: Future subscription owner

    The overview shows which products in My Sunrise can be selected for an ownership transfer. At the top, three selectable products (Up Internet XL, UP TV XL, and Up Phone M) are displayed. In the middle, an info bar indicates that some products are not available for transfer. Below, these non-transferable products (Up Mobile XL) are listed.
    1. Start change of ownership

    Person A

    • Clicks on «Change owner» and logs in to My Sunrise.

    • Selects the plan they want to transfer and clicks on «Go to the product» (e.g., Up TV XL).

    A change of ownership is not always possible (e.g., if there are unpaid bills).

    The image shows an input form in My Sunrise. It includes information about the current subscription, input fields for the new owner's details, and a field to select the transfer date.
    2. Enter details

    Person A

    • Enters person B's contact information (phone or email).

    • Selects a transfer date and clicks on «Confirm».

    Please allow approximately two to three weeks for processing once person B has submitted all the necessary information. The change-of-ownership process will only start once all the necessary identification steps have been completed successfully.

    The image shows two smartphones. The left screen displays an SMS message from Sunrise, while the right screen shows an email from Sunrise.
    3. Confirmation via SMS or email

    Person B receives an SMS or email with further instructions.

    The image shows a page in My Sunrise with the title "Transfer subscription." The key details are summarized, and below, there is a button to confirm the transfer.
    4. Confirm transfer

    Person B checks the subscription information and confirms by clicking on «Next».

    The image shows a Sunrise page with the section "Personal Information." An existing Sunrise customer can log in to complete their identification. Below, a future customer can perform an ID check.
    5. Finalise identification

    Depending on the type of customer, there are two possibilities:

    1. Person B is already a Sunrise customer: They must log in to My Sunrise directly and confirm the transfer.

    2. Person B is a new customer: They must verify their identity through an ID check. A valid ID is required for this. Select: «Scan now» or «Scan later».

    The image shows an overview of the ownership transfer. All relevant details are visible and can be adjusted if needed before confirming the transfer.
    6. Complete the change of ownership

    Person B

    • Checks personal information and amends it where necessary.

    • Confirms by clicking on «Transfer subscription» – finished!