Pause your subscription
Press pause instead of cancelling – if you don’t need your products for a certain time period, for example because you’ll be abroad, you can simply pause them.
Which products can you pause and for how long?
You can pause mobile subscriptions for a minimum of two months and a maximum of 12 months.
You can pause Internet, TV and landline subscriptions for a minimum of one month and a maximum of six months.
During this time, you won’t be able to use your products and we’ll only charge you a fee of CHF 5.– per month for pausing the subscription. After this break, you can continue using your products as before.
Important information about pausing your subscription
The contract duration will be extended by the duration of the suspension.
You can’t pause a device plan and must continue to pay the monthly instalments along with the suspension fee.
Promotions for reduced subscription fees will not be paused. If such a promotion is active at the time of the suspension, you’ll lose the price advantage for the duration of the suspension.
You can only pause your product once per contract period.
Your My Sunrise account and your Sunrise mail email address will continue to work as usual.
How do you pause your subscription?
To pause your subscription, please call our hotline:
Please note that it isn’t possible to pause your subscription if any of the following apply:
You have outstanding, overdue bills.
Your Sunrise products or services have been blocked.
You’ve initiated a change of ownership or relocation that is still in progress.
You’ve already cancelled your Sunrise products.
Your subscription isn’t active yet and the contract duration hasn’t started.
It isn’t possible to pause individual products of an Internet and TV combo subscription.