My Sunrise

    • Connect Box 3

    The Sunrise Connect Box 3 can be identified by its black color, the slender form and mesh on the front of the device.

    Please note: Make sure you return your devices in time, otherwise we may charge you a fee for missed returnals.

    How do I return my device?

    If we have contacted you to return your device, follow the steps below.

    Note: If we have not contacted you (via mail, email or a call from an agent), you don't have to worry about returning your device.

    1. Create a return label and print it

    If you already have a label - great! If not, you can create a separate label here. If you want to return multiple devices, you can place them all in one package using one return label. Please note that a printed label can only be used once.

    2. Place the label on your package

    Please make sure that you affix the label carefully and in a clearly visible location at the right bottom of the largest side of the package.

    3. Return the device

    You can return the device at one of the more than 1,200 Päckli Punkt stations.