My Sunrise

    • Optimizing your WiFi

    Tips & tricks for better WiFi reception

    TIP: Boost your WiFi reception with Connect Pods
    Do you have a large home or a labyrinth of rooms? Then Connect Pods will help carry the WiFi signal to every room.
    Find out more
    More tips & tricks
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    Are you experiencing a disruption?

    First check whether there is a known outage before you despair at the state of your WiFi reception.

    Location & positioning of your modem

    The location and positioning of your modem has a significant impact on the quality of WiFi coverage in your home.

    How to keep your modem happy:

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    Slightly elevated location

    This will enable the WiFi waves to simply glide over furniture and other obstacles.

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    Free-standing location

    Your modem needs some personal space. Don’t hide it in cabinets or on shelves, and give the WiFi waves space to unfold.

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    Facing into the room

    The LEDs on your modem should face into the room.

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    In an upright position

    Position your modem as instructed by the manufacturer.
    Please do not place it on its side.

    Things to avoid:

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    Locking away or hiding the modem

    Don’t lock your modem away in a cabinet or storage room and don’t hide it in a back corner of a shelf either.

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    Positioning the modem in a corner

    The WiFi waves coming from your modem should be able to spread out over a 360-degree angle.

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    Laying the modem on its side

    Position your modem as instructed by the manufacturer.
    If you lay the modem on its side, the WiFi waves will not be able to spread out properly.

    Avoid sources of interference

    Give your modem space to breathe!

    Do not place the following devices near your modem:

    • Base station of a cordless phone

    • Baby monitor

    • Microwave

    • Bluetooth devices

    • Surveillance cameras

    Select the right frequency

    A frequency band refers to a particular frequency range within which signals can be sent.

    Which frequency should you choose?
    This depends on your device, its location and its usage.

    2.4 GHz network:

    • Broad range

    • Relatively slow connection (e.g., for household devices with Internet access, normal surfing)

    5 GHz network:

    • Low range

    • Fast connection (e.g., for streaming, video conferences)

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    Good to know for Connect Box customers

    Both frequency bands – 2.4 GHz and 5 GHz – are activated at the same time on the Connect Box. The modem selects the better frequency automatically.

    LAN instead of WiFi

    You will get the fastest and most stable Internet connection if you connect your computer to the modem using a network cable (Ethernet).