My Sunrise

    • Optimize WiFi

    Tips & tricks

    Tips

    Whether it’s speed, range or stability, these tips will ensure you get the most out of your Internet connection.

    1
    Location of the modem

    It is important to get the best possible signal. Most of the time this will be close to a window. You can use the Sunrise Mobile Network App to select the right place in the house.

    Sunrise Mobile Network App
    With the Sunrise mobile network app, you can find the perfect location for your Connect Box 5G thanks to the signal compass.
    2
    Avoiding sources of interference

    Your modem likes to be alone. The following devices should not be too close to it, because they can impair the quality of a wireless Internet connection.

    • Base station of a cordless phone

    • Baby monitor

    • Microwave

    • Bluetooth devices

    • Security cameras

    3
    LAN instead of WiFi

    You will obtain the fastest and most stable Internet connection if you connect your computer to the modem with a network cable (Ethernet) instead of using the WiFi.

    4
    Modem settings

    Frequency band: 2.4 GHz or 5 GHz?

    A frequency band refers to a particular frequency range within which signals can be sent. The 2.4 GHz network has a wider range but is slower. The 5 GHz network is faster but does not reach as far. Generally speaking, however, the 5 GHz network is used less and therefore offers a better connection.

    Good to know:

    Both frequency bands – 2.4 and 5 GHz – are activated at the same time on the Connect Box 5G. The modem selects the better frequency automatically.