Smart WiFi installation for your Sunrise Internet Box
Instructions for installing Connect Pods for Sunrise Internet Box modems
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Smart WiFi package contents
2 x Connect Pods
1 x LAN cable
If you are missing an item, please contact our Support team.
Installation
Download the Sunrise Smart WiFi app from the App Store (iPhone) or Play Store (Android):
Log in using your My Sunrise details. Your username is either your email address, mobile number, customer number or landline number.
Once you’ve logged in with your password, you’ll receive an email with a code that you’ll need to enter into the app. This is for your security and means that no unauthorised person can access your WiFi settings.
1. Connect one of the Connect Pods to the modem
Use the LAN cable provided for this.
2. Plug the Connect Pod into a power socket
A white light should now light up on the front of your Connect Pod.
Tips for positioning your Connect Pod
For more information on the best way to position your Connect Pod, please click here.
Smart WiFi solution
The Connect Pod is part of a fully integrated Smart WiFi solution, together with your Connect Box modem, for boosting the WiFi signal. The Pod communicates directly with your Connect Box modem to create a seamless mesh WiFi network throughout your home.
After a short time, the white light on the front of your Connect Pod will start to pulse.
This can take a few minutes.
As soon as your Connect Pod has established a connection, the light will turn off again.
More LED signals
Slow flashing: The Connect Pod is trying to establish a connection to your network.
Continuous flashing: There seems to be a problem with your Connect Pod. Please contact our Support team.
PDF instructions for installing additional Connect Pods
You can now activate your second Connect Pod and add it to the network.
1. Open the Sunrise Smart WiFi app. Click on the «Menu» 
at the bottom right of the home screen.
2. Select the «Adapt» option 
in the app settings. Click on «Set up New Pods» 
.
3. Plug the pod into a power socket. Once the pod is connected, please confirm this by clicking «All done».
Finally, connect all devices to the new WiFi for optimal reception throughout your home.
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Tips for positioning your Connect Pod
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Partition walls absorb almost no WiFi waves. Thanks to the permeability of partition walls, the WiFi waves can be diffused 360 degrees and thus cover a significantly larger area.
It is therefore better to position your Connect Pods along partition walls as opposed to thick supporting walls.
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Position the Connect Pods and modems in direct line of sight to each other. Solid walls or objects with their own radiation (e.g. microwaves or baby monitors) interfere with the WiFi waves of the Connect Pods.
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Frequently asked questions about Connect Pods
For your Connect Pods to communicate optimally with each other, the two should be no more than six to nine metres apart and no further than one corridor or two rooms away.
This is especially important if you have very solid or thick walls, in which case you may need to reduce the distance even further.
In general, you should position Connect Pods alongside partition walls, if possible.
Note:
You can also check the quality of your Internet connection via the Sunrise Smart WiFi app.
If you don’t have the app yet, download it now! Get it from the App Store (iPhone) or Play Store (Android):
The number of Connect Pods you need depends on the size of your home:
Small apartment: < 70m² | < 3 rooms
You do not need a Connect Pod for the modem.Medium-sized apartment: 70 – 100m² | 4 rooms +
You need one Connect Pod.Large apartment or house: 100 – 150m²
You need two Connect Pods.Very large house: 70m² per floor
You need one Connect Pod per floor.
Please note that the above information is intended as a guideline only.
Solid partition walls and angled rooms may result in the need for more Connect Pods.
Note:
When you buy a Sunrise Smart WiFi package, you get two Connect Pods: a free one for connecting to the modem via an LAN cable and a second one that plugs into a power socket (CHF 5.– a month/free with L and XL subscriptions).
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The best option is to distribute your Connect Pods around your home, connecting one Connect Pod to the modem via a LAN cable.
Plug the Pod into a power socket where there is good WiFi reception. This allows the Pod to connect optimally to another Pod and boost the WiFi signal further.
Position the Pods as centrally as possible within your home. If your home has concrete floors or insulated walls, make sure your additional Pod is placed near the staircase. This will allow the Wi-Fi signal to reach the next floor via the staircase.
One possible reason is that you're not using enough Connect Pods for the size of your home.
One Connect Pod supplies approximately two rooms with optimal WiFi.
It's also possible that your Connect Pods are too far away from one another.
Is the LED light on one of your Connect Pods blinking?
In this case, it's not connected to your network. Position your Connect Pods a maximum of six to nine meters apart.
Note:
Tips and tricks for better WiFi reception can be found here.
Please note
Please be aware that the Connect Pods will create an additional WiFi network (SSID) to allow them to be used optimally. For all the devices in your household, please use the Sunrise Smart WiFi app to adjust the WiFi settings to the new network and remove the old network. Otherwise, the Sunrise Internet Box WiFi will continue to be used, and there won’t be any improvement in the WiFi range. You can check the connection status and other settings of your home network via the Sunrise Smart WiFi app.
There are two possible reasons for this:
Either your Connect Pod is too far away from other Connect Pods or your modem, or the power supply isn't working.
Please proceed as follows:
1. Make sure that your Connect Pod is positioned no more than six to nine metres (one corridor or two rooms) away from other Connect Pods, and you connect a Connect Pod to the modem via an LAN cable.
2. Next, please check whether your power socket is working properly by plugging in another device (e.g. a lamp).
3. If it is, plug your Connect Pod back into the socket. The LED light should now light up briefly and then start blinking. If this doesn’t happen, your Connect Pod is probably faulty. Please contact our Support team to exchange your device.
Please note
Please be aware that the Connect Pods will create an additional WiFi network (SSID) to allow them to be used optimally. For all the devices in your household, please use the Sunrise Smart WiFi app to adjust the WiFi settings to the new network and remove the old network. Otherwise, the Sunrise Internet Box WiFi will continue to be used, and there won’t be any improvement in the WiFi range. You can check the connection status and other settings of your home network via the Sunrise Smart WiFi app.
If you own a Sunrise Internet Box, Sunrise Internet Box Fiber or Sunrise Internet Box Fiber Zyxel:
Your TV Box won’t connect to the WiFi of the Connect Pods. However, you can connect your TV Box to the Connect Pod via a LAN cable.
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