My Sunrise

    • Explanation of modem's LEDs

    NOT AVAILABLE

    Make sure the Power LED is not dimmed

    Press the two buttons on the top of the modem simultaneously to change the LED from on to dimmed to off.

    LED symbols

    DSL

    Constant DSL Up / Fiber (SFP or WAN) mode activated
    Blinking DSL signal found / synchronization in progress
    Off No DSL signal / Fiber (SFP or WAN) mode not activated

    Internet

    Constant WAN IP configured
    Off Power Off / DSL down / No WAN IP

    Tool

    Constant The device is rebooting by user’s request
    Blinking Firmware upgrade and service ongoing or when the reset button is pressed, this state is held on during button press
    Off Power off

    TV

    Constant Set Top Box connected via Ethernet cable, set Top Box paired via Wifi 5GHz
    Off Set Top Box is connected and turned on (Set Top Box detected by DHCP : DHCP ACK receive according the vendor class identifier)

    USB

    Constant USB device connected
    Off No USB device

    DECT

    Constant Telephone service is configured
    Blinking DECT pairing mode in progress
    Off DECT base Off or radio disabled (eco mode)

    Phone 1 or 2

    Constant Telephone service is configured and line is registered
    Red blinking Registration failed
    Off No VoIP service

    Wi-Fi 2.4 oder 5 G

    Constant Wi-Fi (WLAN) enabled
    Slow flashing Problem detected with Wi-Fi (WLAN). Click here to solve the problem
    Fast flashing Easy-Pairing (WPS) in progress (including coupling with the Sunrise TV Box)
    Off Wi-Fi (WLAN) deactivated