My Sunrise

    • Calls or SMS not possible - mobile problems

    NOT AVAILABLE

    Live diagnosis in My Sunrise

    Check your mobile phone connection in My Sunrise and get customized solutions for your mobile network problem.

    Try the following steps if you are suddenly no longer able to receive or make calls or receive and send SMS:

    1
    Restart mobile phone

    Turn your mobile phone off and then on again.

    2
    Disruptions or service outages

    You can find current information on disruptions and maintenance work in your region here: Regional events in the mobile network

    3
    Check network coverage

    Are you in an area with poor network coverage? Check the network coverage on our coverage map.

    4
    Check device

    Make sure your device is working properly. To do this, check your SIM in another device. If it's defective, you can have your device repaired.

    5
    Do not disturb or blocked numbers

    • Calls are automatically blocked when your mobile phone is in sleep mode or in «Do not disturb» mode.

    • Check whether you have blocked the caller’s number. Calls and SMS will not be received then.

    6
    Outstanding bills

    Make sure that you do not have any outstanding bills. You can view outstanding bills in My Sunrise and pay them directly.