My Sunrise

    • No reception - mobile problems

    NOT AVAILABLE

    Live diagnosis in My Sunrise

    Check your mobile phone connection in My Sunrise and get customized solutions for your mobile network problem.

    Try the following steps if you suddenly lose your network connection:

    1
    Restart mobile phone

    Turn your mobile phone off and then on again.

    2
    Check network coverage

    Are you in an area with poor network coverage? Check the network coverage on our coverage map.

    3
    Disruptions or service outages

    You can find current information on disruptions and maintenance work in your region here: Regional events in the mobile network

    4
    Check device

    Make sure your device is working properly. To do this, check your SIM in another device. If it's defective, you can have your device repaired.

    5
    Reset network settings

    Reset your network settings. Here you will find the instructions for the most important devices.