My Sunrise

    • Poor or slow Internet connection - mobile problems

    NOT AVAILABLE

    Live diagnosis in My Sunrise

    Check your mobile phone connection in My Sunrise and get customized solutions for your mobile network problem.

    Try the following steps if you have poor internet reception or if your internet is slow:

    1
    Reload network connection

    Switch flight mode on and then off again on your mobile phone.

    2
    Restart mobile phone

    Turn your mobile phone off and then on again.

    3
    Disconnect Wi-Fi

    Check whether you are connected to Wi-Fi. If so, disconnect the Wi-Fi and use mobile data instead.

    4
    Check for software updates

    Check if there are any software updates for your mobile phone - Software update guide.

    5
    Check network coverage

    Are you in an area with poor network coverage? Check the network coverage on our coverage map.

    6
    Disruptions or service outages

    You can find current information on disruptions and maintenance work in your region here: Regional events in the mobile network

    7
    Check device

    Make sure your device is working properly. To do this, check your SIM in another device. If it's defective, you can have your device repaired.