My Sunrise

    • Insurance – Sunrise smart protect

    Sunrise smart protect is no longer available to new customers, but existing customers can continue to use it.
    Discover our new, unique Flex Upgrade insurance option that allows you to exchange or repair your mobile phone or tablet at any time.

    Sunrise smart protect

    Start of insurance protection

    • Insurance protection goes into effect upon the conclusion of the insurance contract (date of the contract/sales receipt).

    • When a number is ported, the insurance protection begins when the phone number is actually changed.

    • If the insurance is not taken out with the mobile phone subscription, there is no coverage during the 14-day grace period.

    Report a claim

    Report the claim directly to the insurance company online or call +41 58 400 79 97.

    Duration and cancellation

    The mobile phone insurance has a minimum duration of one month and will then automatically be renewed on a monthly basis. Once the minimum duration has expired, you can cancel it in My Sunrise at any time effective at the end of the following month; in any event, the insurance ends automatically when the Sunrise mobile phone contract is canceled.