My Sunrise

    • Transfer a physical SIM card or eSIM

    from an old Samsung Galaxy mobile to a new Samsung Galaxy mobile

    Step-by-step instructions

    To complete the following steps, you’ll need your old and your new Samsung Galaxy mobiles.
    1. Add eSIM (new mobile)
    Select Settings => Connections => SIM manager and click on «Add eSIM»
    2. The transfer process will start
    3. Click on «Transfer SIM from another device»
    4. Check One UI version
    Check whether the old mobile has at least One UI 5.1.
    5. Unlock old mobile
    Unlock your old mobile and place it next to the new one.
    6. Click on «Transfer» on the old mobile
    7. A confirmation code is required
    The old mobile requires a confirmation code, which is displayed on the new device.
    8. A confirmation code will be displayed
    Enter the confirmation code displayed on the old mobile.
    9. Enter the confirmation code
    Enter the six-digit confirmation code.
    10. Continue on the new mobile
    The next step must be carried out on the new mobile
    11. Click on «Transfer»
    12. Continue on the old mobile
    The next step must be carried out on the old mobile
    13. Click on «Confirm»
    14. eSIM transfer
    The eSIM will now be transferred to the new mobile
    15. Click on «Done».
    Finish the transfer on the new phone.
    16. eSIM transfer
    The eSIM will now be transferred to the new mobile
    17. The SIM information is being checked
    18. The Sunrise eSIM will be added to the new mobile
    This may take a few minutes.
    19. eSIM ready
    The eSIM is now ready for use on the new mobile.
    20. eSIM transferred successfully
    The eSIM has been transferred successfully to the new mobile.
    21. Remove eSIM (old mobile)
    Click on «Remove» to remove the eSIM after the transfer from the old mobile