My Sunrise

    • PIN and PUK code

    Where can I find my PIN and PUK?

    Option 1: You can view your original PIN and your PUK in My Sunrise:

    Check PUK code

    Option 2: You can find your original PIN and your PUK on the back of the SIM-card carrier:

    I’ve forgotten my PIN or have entered it incorrectly

    If you’ve forgotten your PIN, please enter the wrong PIN intentionally three times in a row. Afterwards, your mobile will ask for the PUK. Once you’ve entered the PUK correctly, you can set a new PIN.

    I want to change my PIN

    1. Enter an incorrect PIN three times

      Intentionally enter an incorrect PIN three times in a row.

    2. Enter the PUK

      Enter your PUK to unlock the SIM again.

    3. Select a new PIN

      Now you can select and enter a new PIN of your choice.

    I’ve entered the PUK incorrectly ten times

    If you’ve entered the PUK incorrectly ten times, your SIM will be deactivated and you’ll need a new SIM. You can order a new SIM here:

    Order new SIM