My Sunrise App
The world of Sunrise in an app
With the My Sunrise app, you always have a complete overview of your products and services.
Enjoy easy management, quick access to your contract details and seamless use of all features – all in one place.
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Here’s how to operate the app
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Log in with your My Sunrise login details. Your username is either your email address, mobile number, customer number or landline number.
Select “Keep me signed in” when you log in to avoid having to sign in every time.
Enable face recognition/fingerprint in the app settings under «Security & Privacy» for fast and secure access.
Advantages of the My Sunrise app
In the My Sunrise app, you can:
Check your usage, costs and bills
Pay bills directly
View order statuses and track shipments
Manage your personal information
Report a change of address
Change and adjust your subscription
Order new products and options
View and buy roaming data – even from abroad
Discover exclusive offers with Sunrise Moments
Frequently asked questions about the My Sunrise app
The My UPC app is no longer supported.
Please uninstall the My UPC app and download the new My Sunrise app from the App Store (iPhone) or Google Play Store (Android).
Log in using your new My Sunrise login details. Your user name is either your email address, mobile number, customer number or landline number.
Please check that you are using the correct login credentials.
Your user name is either your email address, mobile number, customer number or landline number.
Two-factor authentication is a security measure that verifies your identity in two steps. It uses a combination of something you know (your password) and something you have (your smartphone or email address).
Specifically, this means that with two-factor authentication, we'll send you a temporary code by SMS or email every time you log into your customer account.
In this way, we work together to ensure you're actually the person who's logging in.
It protects against password theft (such as phishing) and thus prevents identity theft and possible financial losses caused by misuse. Your My Sunrise account also contains sensitive data such as your address, telephone number or Netflix access data.
Two-factor authentication is currently the most secure login procedure. Nevertheless, it's impossible to guarantee 100% protection against identity theft or misuse. Therefore, never share your passwords or temporary codes with anyone.
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