Change to prices from 1 March 2025

Like many other companies, Sunrise is also affected by sharp increases in energy, rent, insurance, construction and access costs to third-party networks and labour costs. We therefore feel compelled to incorporate a small part of the increased costs into the monthly charges for our plans.

The price change applies to the list price for the plans. However, there will be no price rises for: prepaid and QoQa offers, Easy Internet, Easy Internet & TV, Swiss Travel+, device payment in instalments and We Connect plans for mobile data. Customers with products that are affected will be notified in writing.

If your plan is part of the current Up portfolio, you'll see the new base monthly fee (list price) at the top of the page. 

If you have an older plan, you can calculate the new list price by multiplying your old list price by 1.018 (+1.8%) and rounding it to CHF 0.10.  

If you benefit from a discount, the discount will be applied pro rata to the new list price in the future. 

Example: Your list price is CHF 50.– and you receive a 50% discount on it (CHF 25.–). Your list price will increase by 1.8%, so your new list price will be CHF 50.90 and your new (50% off) discounted price will be CHF 25.45. 

The price change doesn’t apply to instalment payments for devices.

Yes, the price change also applies to pending orders. 

Example: If you ordered a product on 15 December 2024 that is due to be activated on 15 April 2025, the price will increase. 

No, QoQa is a special partnership so QoQa offers aren’t affected by this price rise.

The discount granted to you will stay the same. 

Yes, some products and UPC connections are also affected by the price increase. Customers with products affected by the price increase will be notified in writing. 

The change to the price will apply from 1 March 2025. You’ll see the updated price for the first time on your March bill.

Yes, your discount will be applied pro rata to your new monthly base fee (list price). The duration of your discount won’t change. 

Example: Your list price is CHF 50.– and you receive a 50% discount on it (CHF 25.–). Your list price will increase by 1.8%, so your new list price will be CHF 50.90 and your new (50% off) discounted price will be CHF 25.45.

Yes, the base monthly fee (list price) for your plan will increase, but your discount will still apply.

No. If you’re part of a dedicated Sunrise «Bring your own SIM» programme, the base fee (list price) of the plan eligible for the discount will be increased, but will be offset by adjusting the discount, so your current net price will stay the same.

Yes, the base monthly fee (list price) for your plan will increase, but your discount will still apply. 

You have a special right of cancellation in accordance with Section 19 of the Sunrise GT&C. You can exercise your right until the end of February 2025. Cancellations must be made either by phone (0800 100 600, free of charge within Switzerland) or via the Sunrise chat. For more information, see www.sunrise.ch/cancellation.
Cancellations by letter or email aren’t valid. Written cancellations are still accepted for cancellations involving number porting, as long as such a cancellation is submitted electronically by the new provider on behalf of the customer during the number-porting process. Further conditions in Section 19 of the Sunrise GTC with respect to the cancellation right apply.

Please contact Customer Service by calling 0800 707 017. 

If you don’t contact our Customer Service, but only fill out the number-porting form, this could result in an unwanted fee for early contract termination or the request may only be considered at the end of your contract term. 

Please use the chat pop-up at the bottom right of your screen to chat to us. You can also call us on 0800 707 017.