SiL (Industrial Services of Lausanne) is proud to announce a new partnership with Sunrise.  

Our services are available throughout Switzerland, and 100% of Swiss households can benefit from our range of technologies. 

Please contact Sunrise hotline at 0800 707 514 to inform us of your moving date and new address. Sunrise will take care of the rest.

If you use a landline phone and/or a TV Box in addition to the Internet service, we’ll send you all the equipment you need. The commissioning date for the landline and TV Box will be the same as for your Internet product. 

Sunrise can help you by sending a technician to your home to install your new TV Box. Please contact the Sunrise hotline or go to the Sunrise shop in Lausanne, Romanel-sur-Lausanne or Renens and request a technician visit.  

You can either take them to a dedicated collection point in your municipality or take them to one of these collection points or take them to the SiL customer-service office in Lausanne at Place de l’Europe 2. Whichever option you choose, you won’t be charged any fees. 

Unfortunately not. You’ll need to reconfigure your specific settings on the new equipment. The Sunrise App makes it easy to do and all the devices come with manuals. You are more than welcome to contact the Sunrise hotline on 0800 707 514 as well. 

After activating your Internet or TV service, you can of course add options (MySports, Premium Plus, Netflix, etc.) or a new product (mobile subscription, new smartphone, insurance, etc.). To do so, call the Sunrise hotline on 0800 707 514 or visit a Sunrise shop in Lausanne, Romanel-sur-Lausanne or Renens.  

If you pay your bills online, you’ll need to use the new payment details provided by Sunrise. Remember to delete any standing orders and regular payments to Services industriels de Lausanne (SiL), but make sure you don't cancel other SiL services like gas and electricity.

You can then choose how to receive future invoices:

• By email: You’ll receive your e-invoices free of charge by email. 

• By post: If you’d prefer to continue receiving your invoices by post, you’ll be charged a fee of CHF 3.–/month.  

You’ll be able to change the payment method in your My Sunrise customer account.  

You may be using one or more email addresses (such as @citycable.ch or @netplus.ch). The use of all these addresses will be extended free of charge until the end of 2025. You won't lose any functionality or content. 

SiL will be contacting you shortly to explain the next steps, and in particular to find out which email addresses you'd like to keep beyond 2025. 

We’ll be sending you a new, state-of-the-art modem that’s set to factory settings (WiFi name and password). You’ll be able to change them easily in the Sunrise app. You’ll need to configure the new WiFi network on your devices (smartphones, tablets, computers, etc.).  

Unfortunately not. You’ll need to reconfigure your specific settings on the new equipment. The Sunrise app makes it easy to do so and all the devices come with manuals. You're more than welcome to contact the Sunrise hotline on 0800 707 514 as well. 

Yes, you can keep your landline number. Sunrise takes care of the whole process. You don't have to do anything; it's all done automatically. You can also keep your mobile number. Please contact the Sunrise hotline on 0800 707 514.  

Yes. If you want to change your number or take out a new subscription, you can contact the Sunrise hotline on 0800 707 514 or go to the Sunrise shop in Lausanne, Romanel-sur-Lausanne or Renens. You simply need to request and confirm that you want to change your landline or mobile number. 

Yes. Sunrise offers great deals on smartphones. Check the offers here: Buy a mobile phone from Sunrise – All models and brands.  

You can contact the Sunrise hotline on 0800 707 514 or go to the Sunrise shop in Lausanne, Romanel-sur-Lausanne or Renens to buy the smartphone of your choice.   Sunrise offers payment in instalments as well.  

If you want to return your old mobile, you can take advantage of the BuyBack offer.

If you're a business, you'll find our dedicated offers for professionals by clicking here. Don't hesitate to call us on 058 777 00 00 (Monday to Friday, 8:00 to 12:00 and 13:00 to 17:00) – our experts will be happy to advise you personally. To find out about our Buyback offer for businesses, please click here.

Cable television allows you to transmit and receive cable-TV channels without needing a TV Box. Your current service uses the cable network supplied by Services industriels de Lausanne (SiL). After the change, your TV service will use the Sunrise network. Your TV is currently connected to the network via a cable. There will be no need to change cables or plugs. However, you'll need to carry out a channel search again.

Sunrise will offer you a similar TV service. To benefit, you’ll need to search for the channels on your TV(s). This service will be active from the day of migration, which we’ll notify you about later.

For a complete list of TV channels in French-speaking Switzerland, click here. If you want to take advantage of more channels and features, you can opt for a product with a TV Box. In this case, please don’t hesitate to contact our hotline on 0800 66 88 66. 

For organisational reasons, the activation of services will vary from one area to another in your municipality.  We'll contact you by email or post to let you know when your TV product is due to be activated.  

You’ll have to run an automatic channel search to access the Sunrise channels on your TV. How to do this search depends on the TV you have. Any device should offer an automatic or manual search function. You can perform this search automatically on new devices by selecting Automatic Channel Search.

On older devices, you’ll have to perform a manual search by following the instructions on your TV. 

The selection of cable-TV channels varies from operator to operator. On the Sunrise network, you’ll have access to the main French-language channels such as RTS 1, RTS 2, TF1, M6.

For a complete list of TV channels in French-speaking Switzerland, click here.  

Our customer-service staff are available on 0800 66 88 66. 

You can subscribe to a TV offer that provides a TV Box to enjoy a wide selection of channels, some of which are available as optional extras. Contact the hotline on 0800 66 88 66 for more information. 

Of course. You can add options like MySports, Premium Plus, Netflix among others. On the other hand, to obtain these television services, you will need to have a TV box and take out a new subscription. 

You can also add a new product, such as a mobile subscription, a new smartphone or insurance. For more information, you can contact the hotline at number 0800 66 88 66.

You can then choose how to receive future invoices:

• By email: You’ll receive your e-invoices free of charge by email.  

• By post: If you’d prefer to continue receiving your invoices by post, you’ll be charged a fee of CHF 3.–/month.  

You’ll be able to change the payment method in your My Sunrise customer account.  

If you pay your bills online, you’ll need to use the new payment details provided by Sunrise. Remember to delete any standing orders and regular payments to Services industriels de Lausanne (SiL), but make sure you don't cancel other SiL services like gas and electricity.

Our services are available throughout Switzerland, and 100% of Swiss households can benefit from our range of technologies. 

Please contact Sunrise hotline at 0800 66 88 66 or visit the Sunrise shop in Lausanne, Romanel-sur-Lausanne or Renens to inform us of your moving date and new address. Sunrise will take care of the rest.