My Sunrise

    • Remote control not working

    Troubleshooting tips

    What you can do

    1
    Remove the plastic sticker

    Take the small plastic sticker off the battery compartment on your remote control.

    2
    Check the batteries

    Please check the batteries in the remote control and replace them if necessary.

    3
    Pair the remote control with the TV box
    Sunrise TV Box

    This section will give you instructions for pairing your remote control with the Sunrise TV Box

    Pair with the Sunrise TV Box
    Sunrise IPTV Box

    This section will give you instructions for pairing your remote control with the Sunrise IPTV Box

    Pair with the Sunrise IPTV Box
    NOT AVAILABLE

    If you don't have your remote control on hand, you can use your Sunrise TV Box with the remote control on the Sunrise TV app.

    Live diagnosis and help
    In your My Sunrise customer area, you can find out if there are any disruptions and get help with online troubleshooting that is personalized and available at any time.
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