My Sunrise

    • Help and support with Sky

    As an existing Sunrise customer, you've got several options for taking out a Sky subscription:

    Via:

    • My Sunrise

    • Sunrise Shop

    • Call center: 0800 707 505

    • Sunrise TV Box (via the «TV Shop»)

    To find out more about Sky as a Sunrise TV option, please click here.

    Call our free technical support team on 0800 707 707.

    If you need more information, please go to the support pages on the Sky website.

    After purchasing the Sky TV option, you will receive an activation email from Sunrise with instructions on how to complete the registration to use the streaming app. As soon as the registration is complete, you can use Sky.

    Note: Please remember your username and password that you use for your Sky account.

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    Tip:

    To use Sky immediately, book the service directly through your Sunrise TV Box. To do so, go to the “TV Shop” on the “Home” screen. Activation is quick and easy using the QR code displayed on the screen.

    Use your remote to open the Sky app on your TV box. Navigate to the left and click on “Help & Account” at the bottom of the screen.

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    Note:

    Alternatively, you can also find your email address right on your Sunrise TV Box on the «Home» screen under «TV Shop» and then under «My Subscriptions».

    You can request a new password at any time. To do so, click on the link here, enter your e-mail address or mobile number and request a new password.

    Yes. Any live broadcasts shown on Sky Sport and Sky Show can be accessed up to seven days after their first broadcast.

    You'll find information on the matches and leagues available on Sky Sport here.
    You’ll find the current match schedule on Sky Sport.

    The app is available in German (and English). Content is broadcast with German audio, and for some «Hot from the US» content in English.

    • Rented movies are available for you to watch for 48 hours from the moment you first stream them.

    • Purchased movies are available for you to access at any time in your user account.

    All offers are non-binding and can be cancelled at any time via the TV Shop on your Sunrise TV Box or via your My Sunrise account under «My Products».

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    Tip:

    Alternatively, you can also cancel your service directly via your Sunrise TV Box on the «Home» screen under «TV Shop» and then under «My Subscriptions».