My Sunrise

    • Help and support with Sky

    1. On your Sunrise TV, go to «TV Shop» in the main menu.

    2. Under the «Entertainment» category, choose Sky.

    3. Select your Sky subscription and confirm it with your PIN.

    To find out more about Sky as a Sunrise TV option, please click here.

    Yes. After purchasing the Sky option from Sunrise, you will receive an activation email with instructions on how to link your existing Sky account.

    The link in the email is valid for 7 days and can only be used once. If you need more time, you can send a new activation email to your email address at any time via My Sunrise.

    Call our free technical support team on 0800 707 707.

    If you need more information, please go to the support pages on the Sky website.

    After purchasing the Sky TV option, you will receive an activation email from Sunrise with instructions on how to complete the registration to use the streaming app. As soon as the registration is complete, you can use Sky.

    Note: Please remember your username and password that you use for your Sky account.

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    Tip:

    To use Sky immediately, book the service directly through your Sunrise TV Box. To do so, go to the “TV Shop” on the “Home” screen. Activation is quick and easy using the QR code displayed on the screen.

    Use your remote to open the Sky app on your TV box. Navigate to the left and click on “Help & Account” at the bottom of the screen.

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    Note:

    Alternatively, you can also find your email address right on your Sunrise TV Box on the «Home» screen under «TV Shop» and then under «My Subscriptions».

    1. Log in to My Sunrise.
    2. Go to «My Products» and select your relevant TV subscription.
    3. Go to «Options».

    If you purchased Sky as a TV option through Sunrise, you’ll find the «Forgot username/password» link there.
    Your new password for the service will be sent to the email address you provided when purchasing the streaming service.

    Yes. Any live broadcasts shown on Sky Sport and Sky Show can be accessed up to seven days after their first broadcast.

    You'll find information on the matches and leagues available on Sky Sport here.
    You’ll find the current match schedule on Sky Sport.

    The app is available in German (and English). Content is broadcast with German audio, and for some «Hot from the US» content in English.

    • Rented movies are available for you to watch for 48 hours from the moment you first stream them.

    • Purchased movies are available for you to access at any time in your user account.

    All offers are non-binding. You can cancel them at any time using the TV remote control in the TV Shop. Press the Home button on your remote control and go to TV Shop / My Subscriptions.

    Alternatively, you can also cancel Sky via My Sunrise.