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Discover the best internet experience at your home
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Frequently asked questions
The offer is valid for all new Up Connect, Up Home and Up Home+ orders. For example, an Up Connect L subscription costs CHF 49.90/month for 24 months and CHF 79.90/month thereafter. Minimum contract period of 24 months. Activation fee waived (CHF 99.90). Subject to change.
Activation & relocation
Yes, the activation can be scheduled for up to four months after signing up.
If you don’t change your subscription type, you'll keep your discount when you move house.
To change your Internet subscription, follow these steps:
Check your current contract obligations with your provider. If you have passed the minimum contract period, you can proceed with cancellation to start the notice period. Otherwise, weigh the benefits carefully, and consider any early termination costs.
Request activation of the new subscription on the same date your previous contract ends to avoid double billing.
Wait for Sunrise to contact you to finalize the switch, complete the installation of the new internet modem and only then return the old modem.
Complete the switch by setting up the TV box if applicable and connecting your devices to the new home network.
Call us at 0800 66 88 66 for our personal advice. This offer is only valid for new subscriptions.
Internet & fiber optic connection
No, if the fiber-optic connection is not installed at the customer’s special request, there is no charge for a normal installation.
No, there’s no need. All you have to do is give us the OTO ID of your fiber-optic cable outlet. You can find more information here.
Yes, you can.
TV subscriptions, TV box & TV app
Replay commercials will now be shown on most time-shifted TV channels. You can only skip them if you purchase the Skip Ads option. You can find more information here.
Yes, it is. However, we recommend a cable connection, as it’s more stable.
Yes. Each additional TV Box costs CHF 10.- per month. Further information can be found here.
Yes, with the Sunrise TV App, you can also watch TV on your smartphone, tablet and computer. You can find more information here.
Landline
Yes, a basic landline connection is included free of charge with all products.
Yes. You can order now and select a number porting date within the next 280 days.