Conditions for Swiss Connect

The 50% discount on the base fee of the mobile subscription is granted on the condition that an active device plan with the Flex Upgrade option is maintained.

The 50% discount will expire if (i) the device plan is terminated or the device is fully paid off and not replaced with a new device plan, and/or (ii) the Flex Upgrade option is terminated.

The mobile subscription has a minimum contract duration of 24 months. If the subscription is terminated before the end of the minimum term, additional costs will apply.

Conditions for the Device Plan with Smart Upgrade

Get the iPhone with a 25% Smart Upgrade discount. The reduced price is then paid off in 24 monthly installments with a down payment of 1.-. If the iPhone is not exchanged after 24 months but kept, the remaining amount equivalent to the initially deducted Smart Upgrade discount must be paid. Upon request, this amount can be paid in 12 monthly installments.

If the old iPhone is returned after 24 months and a new device plan is activated, the remaining amount does not need to be paid. The installment payment is interest- and fee-free.

The conditions and further information about Smart Upgrade can be found at sunrise.ch/smartupgrade.

Conditions for Flex Upgrade

With the Flex Upgrade option, it is possible to switch iPhones or replace a device plan with a new one at any time. It does not matter whether a cheaper or more expensive iPhone model is chosen. The monthly fee for Flex Upgrade depends on the price of the iPhone.

The option includes damage and theft insurance for the smartphone, Apple Care services, and 50GB of iCloud.

The Flex Upgrade option must be activated within 28 days of purchasing the device plan. After this period, the option can no longer be activated, resulting in the loss of the 50% discount on the mobile subscription.

The conditions and further information about Flex Upgrade can be found at sunrise.ch/flex-upgrade.

Flex Upgrade Bundle Price

The indicated bundle price applies to a duration of 24 months. If the iPhone is exchanged using the Smart Upgrade or Flex Upgrade option during or after the 24-month period, the device plan installments and the price for Flex Upgrade may change depending on the value of the new device.

If the Smart Upgrade option is not used after 24 months and the device is not exchanged, the remaining amount of the device plan becomes due. The bundle price is then reduced by removing the device plan installments, and the discount on the mobile subscription is forfeited.

Additional conditions

Flex and Smart Upgrade customers who renew their device plan through one of the programs can also benefit from the Flex Premium Bundle. The condition is to have a mobile subscription with Swiss Connect Neighbors, Europe+ or Global. If another or older mobile subscription is already in place, migration to Swiss Connect Neighbors, Europe+ or Global is required.

In principle, both new and existing customers can benefit. The conditions are: 

• A mobile subscription with Swiss Connect Neighbors, Europe+ or Global. If you already have another or older mobile subscription, you must migrate to Swiss Connect Neighbors, Europe+ or Global. Any existing discounts will be removed and replaced with a new 50% discount on Swiss Connect Neighbors, Europe+ or Global. The only exclusions are customers who are in an ongoing contract with a promotion from which they have benefited from a gift (e.g., Samsung TV), welcome discount/cashback, or device plan promotion. 

• A new device plan. 

• The Flex Upgrade option. 

Flex and Smart Upgrade customers who renew their device plan with one of the programmes can also benefit from the Flex Premium Bundle. The condition is a mobile subscription with Swiss Connect Neighbors, Europe+ or Global. If you already have another or older mobile subscription, you must migrate to Swiss Connect Neighbors, Europe+ or Global. 

The price of the Flex Premium Bundle is composed of the following components: 

• Swiss Connect Neighbors, Europe+ or Global: Your mobile subscription with a 50% discount. 

• Device plan: Either a 24-month device plan or Smart Upgrade. 

• Flex Upgrade: Variable price depending on the smartphone - from 7.50 per month. 

Yes, the Flex Premium Bundle is activated immediately with your order, regardless of whether the smartphone is available. You benefit immediately or from the end of the month from a 50% discount on your Swiss Connect subscription. As soon as the smartphone is delivered, we will charge you the monthly rate for the device and Flex Upgrade. From this point, you have 24 months to renew your device plan to continue benefiting from the Flex Premium Bundle. 

The 50% discount on Swiss Connect Neighbors, Europe+ or Global is guaranteed as long as the subscription and an associated device plan with Flex Upgrade are active. If Flex Upgrade is cancelled or the device plan is fully paid off, the 50% discount also expires. As soon as the smartphone is delivered, we will charge you the monthly rate for the device and Flex Upgrade. From this point, you have 24 months to renew your device plan to continue benefiting from the Flex Premium Bundle. 

Yes, you can continue to benefit from the Flex Premium Bundle if you activate Flex Upgrade within 28 days of receiving your smartphone by phone or in one of our shops. 

If you choose to extend your device plan to 36 months with Smart Upgrade, you will continue to benefit from the Flex Premium Bundle. At the latest, at the end of month 36, the device plan must be renewed, otherwise, you will lose the benefits of the Flex Premium Bundle. 

With the Flex Premium Bundle, you have the freedom to choose. You can switch to a cheaper or more expensive device. The monthly device price and the Flex Upgrade fee are calculated based on the sale price (without discounts) of the new device. 

Renewal with Flex Upgrade: 

Your current device plan will be cancelled and all outstanding payments (including the final instalment in the case of Smart Upgrade) will be waived. 

A new device plan will be created, and you will benefit again from the Flex Premium Bundle. 

You must return your old device within 14 days of receiving the new device to a Sunrise shop or send it back with the prepaid return package. Otherwise, all outstanding payments of the device plan (including the final instalment in the case of Smart Upgrade) will be charged to you. 

The device plan renewal process cannot be cancelled or reversed. 

Early or full repayment: 

You can pay off your device in full or early and choose a new device plan. 

You will benefit again from the Flex Premium Bundle. 

In both cases, the Flex Premium Bundle is renewed with a 24-month contract commitment. 

For repairs, an excess of 50.- to 150.- is charged, depending on the sale price (without discounts) of your device: 

• Device price up to 899: 50.- 

• Device price from 900 to 1399: 100.- 

• Device price from 1400 to 2500: 150.- 

The amount will be charged on your next Sunrise bill. Detailed information can be found here.

In case of damage, you have the choice: upgrade to a new device of your choice or have your current device repaired or replaced by the insurance. iPhones can be repaired via AppleCare Services. In all cases, 50.- to 150.- will be charged, depending on the sale price (without discounts) of your device: 

• Device price up to 899: 50.- 

• Device price from 900 to 1399: 100.- 

• Device price from 1400 to 2500: 150.- 

Detailed information can be found here.

In case of theft, you have the choice: upgrade to a new device of your choice, in which case a new device plan will be installed and you will benefit again from the Flex Premium Bundle, or have your current device replaced by the insurance. In both cases, 50.- to 150.- will be charged, depending on the sale price (without discounts) of your device:
 

• Device price up to 899: 50.- 

• Device price from 900 to 1399: 100.- 

• Device price from 1400 to 2500: 150.- 

Detailed information can be found here.