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Frequently asked questions
Need help with the details of your current mobile subscription?
Simply text INFO to 503 for free and find out:
From which date your free number transfer is available
Which fees apply in case of an immediate transfer
Who is the legal owner of your current mobile subscription
Yes, this offer is valid for new subscriptions. If you’d like to change your existing UPC mobile subscription, then call us on 0800 66 88 66 so that we can provide you with personal advice.
Swiss Travel
Germany, France, Italy, Austria, Liechtenstein, Spain, Greece and Portugal.
Overseas territories of the countries listed are excluded.
Swiss Plus
Åland Islands, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic,Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal (incl. Madeira, Azores), Romania, San Marino, Slovakia, Slovenia, Spain (incl. Canary Islands, Balearic Islands), Svalbard and Jan Mayen, Sweden, Turkey, United Kingdom and Vatican City. Overseas territories of the countries listed are excluded.
European continent except for:
Albania, Belarus, Bosnia, Kazakhstan, Kosovo, Macedonia, Moldova, Montenegro, Russia, Serbia, Ukraine.
Yes, you can benefit from our attractive roaming-data packages. For more information, please visit sunrise.ch/en/roaming.
Yes, when you purchase a mobile subscription, you’ll receive a permanent 50% discount on each additional Up Mobile subscription.
Yes, for Swiss Travel the activation fee is waived if you purchase online. For Swiss Plus, there is an activation fee of 59.90.
The eSIM replaces the physical SIM card and simply lets you use other phone numbers with the same smartphone (dual SIM mode).
An eSIM chip is permanently integrated into your device and receives all the information you need from your eSIM profile.