My Sunrise

    • Switching subscriptions

    Would you like to switch your subscription? With Sunrise, you can adjust your subscription to suit your needs at any time.

    Switch subscription

    You can switch subscriptions directly through My Sunrise. All products available to you are shown together with any buy-out fees:

    Switch subscription
    NOT AVAILABLE

    Attention

    Any discounts you might have could be lost when you switch (e.g. promotions or combo discounts).

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    Older mobile subscriptions that are no longer offered for sale can still be used. But the new rate plans offer more advantages.


    Tip: You can switch your subscription directly in My Sunrise. There, you can see all mobile subscriptions available to you.


    Attention: When you purchase a new device or accessory with an installment plan, you have to switch to a new mobile subscription (exceptions: Sunrise Freedom start, classic, relax, max, super max and Mobile Unlimited).

    This is how you can switch from an old prepaid product to a current one.


    Switch to Sunrise Prepaid Unlimited
    Text UNLIMITED to 5522

    Switch to Sunrise Prepaid airbag
    Text AIRBAG to 5522

    We will send you an SMS confirming that the switch to the new rate has been completed.


    Important: You won't be able to switch back to your old rate. However, you can switch between Prepaid airbag and Prepaid Unlimited at any time.


    Tip: You can also switch from your prepaid product to a mobile subscription. This can be done via My Sunrise.

    If you switch your subscription, you will continue to pay the price of your previous subscription until the end of the current month. The price of your new subscription will not be billed until the following month.

    NOT AVAILABLE

    Important

    If you switch to a more expensive subscription (including any discounts), you’ll be able to use your new subscription with all its included services right after switching your subscription instead of having to wait until the next month. This means that you benefit from the new subscription immediately, even though you’re still paying the price of the old subscription until the end of the month.

    If you switch to a subscription with a lower price (including any discounts), you won’t be able to use your new subscription immediately, but only as of the following month. This means that the services of your current subscription will still be available to you until the end of the month.

    Would you like more information about contract durations and notice periods with Sunrise? Find out everything you need to know here.

    Would you like to change who owns your subscription? Find out everything you need to know here.