If you have purchased your mobile device (either a phone or a tablet) from us and wish to return it for repair, please complete this form and enclose it with the package to be returned.

You want to return your old device and have misplaced or lost your pre-franked return package? As an alternative, you can get a return label here.

Print out the new return slip and label and send the old device back to us for free in the return package you received. Please note that a printed label can only be used once.

Use Sunrise Buyback to sell your second-hand smartphone, smartwatch or tablet. Reduce your carbon footprint and get rewarded for it. Whether its refurbished or recycled, we'll make sure your device gets a second life.
Head over to our Sunrise Buyback page, to calculate the value of your device and get instructions on how to return your phone to get a credit!

Mobile handset defect? Any store that sells electronic devices is required to take your old devices and send them to recycling. No fees will arise. If you are unsure what store is located closest to your home, you can find it here.

If you have been delivered the wrong or a defective product, you can find out how to proceed quickly and easily here.