My Sunrise

    • Internet is slow

    Slow Internet connection

    What you can do:

    1
    Optimize your WiFi

    If there are outages in your WiFi connection or the WiFi connection is very slow, simply follow our tips to optimize your WiFi, which will help ensure you are getting the best possible Internet connection.

    NOT AVAILABLE

    Attention

    Due to technical limitations, maximum speeds of 1.1 - 1.6 Gbit can be achieved over WiFi (WLAN). For faster speeds, please use a LAN connection.

    WiFi optimization
    2
    Perform a speed test

    If your Internet connection is still too slow, we recommend carrying out a speed test. This will tell you how fast your Internet is and you’ll receive tips for optimizing your connection.

    Speed test
    3
    Reduce interference

    • Virus scanners, adapters, docking stations, and firewall services that scan the network can slow down your internet speed.

    • The network card built into your laptop or computer must support at least 2.5 Gbit full duplex to achieve the speed on the network.

    Community help
    In the Sunrise Community, we inform you about the requirements to benefit from the 2.5 Gbit speed.
    To the Community
    Live diagnosis and help
    In your My Sunrise customer area, you can find out if there are any disruptions and get help with online troubleshooting that is personalized and available at any time.
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