Optimizing your WiFi
Tips & tricks for better WiFi reception
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Are you experiencing a disruption?
First check whether there is a known outage before you despair at the state of your WiFi reception.
Location & positioning of your modem
The location and positioning of your modem has a significant impact on the quality of WiFi coverage in your home.
How to keep your modem happy:
Slightly elevated location
This will enable the WiFi waves to simply glide over furniture and other obstacles.
Free-standing location
Your modem needs some personal space. Don’t hide it in cabinets or on shelves, and give the WiFi waves space to unfold.
Facing into the room
The LEDs on your modem should face into the room.
In an upright position
Position your modem as instructed by the manufacturer.
Please do not place it on its side.
Things to avoid:
Locking away or hiding the modem
Don’t lock your modem away in a cabinet or storage room and don’t hide it in a back corner of a shelf either.
Positioning the modem in a corner
The WiFi waves coming from your modem should be able to spread out over a 360-degree angle.
Laying the modem on its side
Position your modem as instructed by the manufacturer.
If you lay the modem on its side, the WiFi waves will not be able to spread out properly.
Avoid sources of interference
Give your modem space to breathe!
Do not place the following devices near your modem:
Base station of a cordless phone
Baby monitor
Microwave
Bluetooth devices
Surveillance cameras
Select the right frequency
A frequency band refers to a particular frequency range within which signals can be sent.
Which frequency should you choose?
This depends on your device, its location and its usage.
2.4 GHz network:
Broad range
Relatively slow connection (e.g., for household devices with Internet access, normal surfing)
5 GHz network:
Low range
Fast connection (e.g., for streaming, video conferences)
Good to know for Connect Box customers
Both frequency bands – 2.4 GHz and 5 GHz – are active at the same time on the Connect Box 1, Connect Box 2 and Connect Box 3. The modem selects the better frequency automatically.
Have you tried our Connect App yet? Download it now and run the Home Scan to test and optimise your WiFi speed. Find out more
LAN instead of WiFi
You will get the fastest and most stable Internet connection if you connect your computer to the modem using a network cable (Ethernet).
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