Problems with WiFi
Problems with the WiFi connection
What you can do:
Ensure that the Sunrise WiFi network is listed under the network options for your device. To ensure you are connected to the correct network, check whether your WiFi network name (SSID) matches the information on your modem. You can find the SSID on the sticker on the bottom of your modem, as shown below.
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If you are unable to locate your network or WiFi network name (SSID), please restart your modem. To do so, press the reset button on the back of your modem. The reset button is marked in orange in the image below. Keep the button pressed for more than 15 seconds. Your modem will restart. After 15 minutes, the modem will be reset and fully functional again.
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If you are connected to the WiFi but still don’t have an Internet connection, click on the link below and follow the troubleshooting steps.
If you are connected to the WiFi but are still experiencing outages, check out our tips for optimizing your WiFi. which will help ensure you are getting the best possible connection.
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