Sunrise Services are supported by a highly specialized and efficient support organization within the company. We understand your specific needs as a business customer and offer you, within the framework of the managed services model, comprehensive support and service monitoring services that are essential to the success of your business.
In this context, an experienced service manager forms the interface between your business requirements and their implementation and fulfillment by the Sunrise Delivery and Support Organization.
The responsibilities of the service manager include the following:
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Preparation of a Service Governance
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Regular service and operational meetings on-site
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Reporting of purchased service volume
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Reporting of SLA-relevant KPIs
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Advisory service for the implementation of new requirements for optimal support of your business goals
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Development of continuous service improvement measures
We rely on direct and personal cooperation. Contracts and SLAs are an important component in a partnership-based customer relationship. We believe that people "behind" these contracts make the difference. The Sunrise Service Manager is your personal Sunrise Ambassador and will always be concerned with your concerns and requirements.
About us
Our service managers, with a background in technology and communications industries, have years of experience and success in providing support to business customers with their business goals. With their in-depth technological understanding, service managers are able to provide the highest level of support to business customers. We work according to ITIL and ITSM and are committed to providing the highest standard of service at all times.
