We are ready! It seems you are too! 😍
You are one step closer to your new better high-speed Internet. We are happy to offer you a new Internet experience. On this page you will find everything else you want to know about your new product.
What will I receive in 4 weeks?
More reliable and even better internet!
To give you even better and more reliable internet at home, we will send you the brand new Connect Box.
Since your modem is being replaced by a modem with HFC technology, you also need to make sure you have an HFC outlet available. Please check whether you have an HFC outlet at home as soon as possible (but at any rate before receiving the new device).
This is what these outlets look like:
Important: If you do not have such an outlet, please contact our team of experts: 0800 707 440
Our experts can then ensure that your Internet works smoothly.
What are your new advantages?
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With your new Connect Box, you benefit from a significantly faster and interference-free Internet connection. Your Connect Box gives you the option of using our Smart WiFi.Unfortunately, you cannot keep your old device and will no longer be able to use it two weeks after receiving your new Box.
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Both your Wi-Fi (WLAN) name and password will change when you install the new modem.
You will find the login details on the bottom of your new modem.
Instructions on changing the Wi-Fi (WLAN) name and password for the Connect Box 1 can be found here.
You can view instructions for the Connect Box 2 here . -
Once you have replaced your old Modem, you can send it back to us for free.
Please use our online tool to create your return label.
For shipping, it is best to use your device’s original packaging.
You can then return your package at one of over 1,200 Päckli Punkt locations . -
Installation instructions for your new Connect Box 1 can be found here .
All instructions for your new Connect Box 2 can be found here . -
You can postpone the shipment once. We will contact you again in 4-7 weeks. To postpone the shipment, please click here
