Repair order status

• Repair requested: the repair order has been placed.

• Repair submitted: the repair order has been successfully submitted.

• Waiting for device: the repair center is waiting for the device sent by the customer

• Device received: the device associated with the repair order has been received by the repair center.

• Repair in progress: the device is under repair by the repair center.

• Repair completed - awaiting device shipment: the device has been repaired by the repair center is about to be shipped back.

• Repair completed - device shipped: the device has been repaired by the repair center and has been shipped back.

• Waiting for approval - cost estimate: the repair order has a cost that must be approved to be carried out.

• Cost estimate approved: the cost of the repair order has been approved and the process is going to be carried out.

• Execute repair: the repair center has confirmed the execution of the device repair.

• Repair cost rejected - device return: the repair cost has been rejected and the device will be shipped back.

• Repair cost rejected - device disposal: the repair cost has been rejected and the device will be disposed.

• Device cannot be repaired: the device cannot be repaired due to extreme damage, multiple or not readily identifiable problems.

• Cancelled: the repair order has been cancelled due to inactivity (no response from the user) or technical reasons.

• General delay: the device order has a general delay.

• Apple delay - “Find My": the device repair is delayed due to the "Find My" feature on an Apple device - the user must switch turn it off at iCloud .

• Samsung delay - “Find my Mobile“: the device repair is delayed due to the "find my device" feature on a Samsung device - the user must switch turn it off at findmymobile.samsung.com .

• Delay - activation lock: the device repair is delayed due to the "activation lock" feature on an Apple device - the user must switch turn it off at iCloud .

• Delay - external repair: the device repair is delayed due to the need for an external repair center.