Manage number porting operations.
1. Summary
(Mobile) number porting is the process of transferring an existing mobile phone number from one service provider to another one, for example: from Swisscom to Sunrise.
Checks to be done before requesting number porting
The most important part is to check the current contract duration of the mobile subscription. The contract duration tells you how long you are required to stay with your current mobile service provider. In case you want to port your number immediately, you must be aware that an early cancelation of the contract may result in fees (ask your current service provider about it).
2. New Number Porting Order
Start the new number porting operation by clicking on “Add Subscription” then "Keep number porting".
*Note: You can also start a new number porting request on the "Transsfers" page (button “New Porting”).Select a mobile product (Rateplan) from those which are available for your company or use the “Search” functionality to find directly the desired one.
On the next “Master SIM” page there are several main steps to be done:
Select the SIM Type (Smart SIM, eSIM Voucher or Digital eSim).
If you select Smart Sim or eSIM Voucher, choose the SIM Preference (Existing SIM or New SIM). For the option Existing SIM, enter the valid SIM Card Number, and then click on Next. While for the New SIM, click only on Next.
If you choose the option Digital e-Sim, provide a valid business e-mail address, and then go to “Next”.
*Note: When choosing the Digital eSim, instead of s physical SIM the user will get by business e-mail address a QR code. Next, the user will scan the QR code with the mobile device and the digital eSIM is going to be installed.
For the next step, it is possible to associate a mobile device to your order.For the next step, it is possible to associate a mobile device to your order. Select a desired device from our list, by using the following criteria: Brand, Model, Color and Memory.
*Note: It is not mandatory to select a device in order to do number porting, if you don’t want to choose one, simply click on “Next”.
The next step, “Number to be ported”, is the most important one, since all the information shall be correctly provided based on the current contract information. If some of the information is incorrect, the porting process will be rejected later. “Number to be ported”: this information is associated to the current mobile number.
1) Inform your Current Mobile Phone Number (it must be 10 Characters)
2) Choose your Current Provider from the list
3) Select the Type of your Contract, which can be “Postpaid” or “Prepaid”
4) “Collective Signature”: if the subscription is associated to more than one owner, click on Yes, if the subscription has just one owner (or you’re not sure about having more than one owner) click on “No”.
5)“Wish Date of Porting”: Choose the Date and Time, which is available on our calendar, when you want the Number Porting to be done.
*Note: The first available date is 2 weeks from today. Be aware that porting cannot happen during national holydays. Attention, the wish date of porting must be within 12 months from today’s date.
6)“Allow porting before the end of the contract”: choose yes if you want to request the porting before your contract expires, or no if you want the porting process to be done right after your contract is closed.
*Note: Early cancellation of your contract may result in fees (Early Termination Fees). For more details, ask your current provider about it.The next “Number to be ported” session shall be filled with the information related to the owner of the current subscription. If the owner is a person, inform his/her First and Last Name (mandatory!). When the owner of the subscription is a company, inform the Company Name as well. If this information is missing, the porting request will be rejected.
Inform the Address where the current mobile contract is registered.
In the section, information related to the subscriber of the Sunrise product shall be informed the communication preference - "Language", choose the communication channel, letter or SMS, so we could interact with your company and send updates. Please fill out the required fields:
Complete the form with additional “Subscriber Details” (Language, Salutation, First Name and Last Name).
*Note: It is also necessary to write in this section subscriber’s work e-mail.
Inform if desired the subscriber’s “Address Details”. These fields are not mandatory, but you might use this information in the future.
In the next block you must inform a shipping address for the SIM Card (in case of using existing SIM or Digital eSIM this step is not needed).
If you have provided the subscriber address in the previous step, you might use the first option “Same as above” as a shipping address.
A second possibility is to use the address associated to the Account Number (option “Customer Account”).
To be more precise, we recommend using the third option (“Different Address”), since it allows you to inform another delivery address with more details. We recommend using this option.
The next step is to confirm all the data provided previously before preparing the porting request. Read and check the order summary before submission, if any wrong details you can still go back and change them. When you are sure that the summary is ready, submit it.
After submitting the initial request in the last section, you still need to do an important task in order to complete the process: sign the porting form.
“Sign POA (Power of attorney) Overview”: in the next page, click on the first button “Download” (Download Porting Form). A PDF file with all information related to your porting request will be downloaded, waiting for your signature.
After signing the PDF, scan it and upload to our platform using the “Upload” button (“Upload POA”).
Now, your “Status” of the porting form shall be changed to Signed, you can see it on our portal. Click on “Submit” button to finish!
3. View Ongoing Porting Orders
You can check at any moment the status of porting requests placed in SBP by clicking on the section “Mobile” (1) within the “Porting” tab (2). The “Number Porting” orders are divided into 2 sections: “Submission Pending” and “Orders Submitted”.
3.1 Submission Pending
In “Submission Pending” you can find the orders which aren’t submitted yet. These orders must be reviewed and submitted to make the order to be completed. For submission of these orders, go to “Review Order & Submit” (a). If you would like to delete the order, click on the “Delete” button (b).
3.2 Orders Submitted
In “Orders Submitted” section you can open submitted orders and view the following details: Submission Date, Account Number, Mobile Number and Status (Main Status; ONP Situation and ONP Status.
1. Main Status: this is the status of the order placed in SBP. Within the “Main Status” column, the following type of status may appear:
a. “Submitted” (the order has been sent)
b. “In Progress” (there are ONP checks to be done)
c. “Completed” (your order has been finalized successfully)
2. ONP Situation: it is the informational exchange process between the old and the new mobile provider.
a. “In Progress” (the ONP order has been created and sent to be reviewed)
b. “Data Error” (the ONP order was rejected)
c. “Data Corrected” (the details of your ONP Order have been corrected and saved)
d. “Ready for Resubmission” (now it is possible to resubmit the ONP Order)
e. “Completed” (your ONP Order is ready now)
f. “Cancel” (the order was cancelled due to some issues)
3. ONP Status:
a. “ONP Submitted” (the ONP has been sent for a review)
b. “Wait Decision” (POA validation, wait for the porting date approval by the current provider)
c. “Accepted” (order in process, the porting date is accepted by the current provider)
d. "Confirmed" (order is ready for Porting at specific wish date)
e. “Completed” (porting is completed, number is active on the Sunrise network)
f. “Rejected” (the POA is rejected. Please contact your old provider for more details)
g. “Cancelled” (the porting order is cancelled. No action required)
*Note: If there is no “ONP Status”, the space is left empty, the ONP order hasn’t been created yet.
3.2.1 Order Resubmission
If the order has an error, the status will say “Data Error” or “Reject”, which means that it must be reviewed and submitted with some changes. If so, follow the instructions below:
1. Go to the order which has the status “Data Error” or “Reject”.
2. Scroll on the right (1) and click on the button “Correct Data” (2).
3. Edit the “Number Portability” and the “Current number owner” information, then click on ‘Continue” to submit it.
4. Now the Order Status has changed into “Data Corrected”.
5. Next, in order to resubmit the ONP Order, do the following:
a) Download your order and sign it.
b) Upload your signed ONP.
c) It isn’t necessary to download it again. By clicking on the “Download signed porting form” you have access at any time to your signed number porting order.
d) Click on “Resubmit” to finish the process successfully.
*Note: If the resubmission is done successfully, the status of your order will change from “Data Corrected” to “In progress” after the order resubmission.
