Yes, you can keep your phone number. To do so, please select the “existing phone number” option in the order process. You have to sign an authorization for number porting so that we can arrange for this. You can sign this authorization easily and conveniently online in the Sunrise ID-Checker app after you’ve completed your online order.

If you want a new phone number, you can select this option in the order process along with your desired activation date.

In the order process, you can opt for keeping your current phone number. We’ll arrange for number porting after the order process has been completed and you’ve signed the order as well as the authorization for number porting. After this, we’ll let you know the exact activation date on which your current phone number will be activated with Sunrise. If your cancellation is a timely cancellation, you have to request number porting from your current provider at least 60 and at most 120 days prior to the end of your current contract. If you’re canceling outside your notice period, your porting process will take at least ten days.

No, if you want to keep your mobile phone number, we’ll take care of the cancellation with your previous provider.

Yes, if you want a new mobile phone number, please cancel with your previous provider yourself. 

The minimum contract duration and the notice period are listed in the contract that you have with your previous provider. In addition to this, you can view the cancellation dates in an online portal with some providers.

If you cancel within your notice period, there are no extra costs. If, however, you cancel prior to your minimum contract duration, you may be charged switching costs. These costs usually arise from outstanding subscription charges and/or payments for devices.

No, customers have to pay the charges for cancellations outside their notice period themselves.

Yes, you’ll be informed by us of the exact activation date of your Sunrise phone number. In addition to this, you’ll be reminded of the switch or the activation date multiple times on the day before. You’ll receive your SIM card in the mail ahead of time. You can then insert this into your mobile phone and immediately use the Sunrise offer.

Yes, in the order process, you can opt for keeping your current phone number. You have to sign an authorization for number porting so that we can arrange for this. You can sign this authorization easily and conveniently online in the Sunrise ID-Checker app.

In the order process, you can opt for keeping your current phone number. We’ll arrange for number porting after the order process has been completed and you’ve signed the order as well as the authorization for number porting.

After this, we’ll let you know the exact moment at which your previous phone number and your Internet with Sunrise will be activated. If your cancellation is a timely cancellation, you have to request number porting from your current provider at least 60 and at most 120 days prior to the end of your current contract. If you’re canceling outside your notice period, your porting process will take at least ten days.

You’ll have to cancel Internet and TV with your supplier yourself. You can use our cancellation template for this.
The same also applies when you want a new landline number. If you want to keep your landline number, we’ll take care of the cancellation with your previous provider.

The minimum contract duration and the notice period are listed in the contract that you have with your previous provider. In addition to this, you can view the cancellation dates in an online portal with some providers.

If you cancel within your notice period, there are no extra costs. If, however, you cancel prior to your minimum contract duration, you may be charged switching costs. These costs consist of outstanding basic fees and any processing fees that may apply.

No, customers have to pay the charges for cancellations outside their notice period themselves.

Depending on the technology, you may experience interruptions when you’re switching from your previous provider to Sunrise.

We’ll inform you of the exact moment at which your landline network and your Internet connection are activated ahead of time if you’re using number porting. If you start using your devices at the time communicated to you, you can immediately use the Sunrise offer.

For switches with a new phone number, your landline network and Internet connection will be activated during a time window from 8:00 a.m. through 6:00 p.m. 

Our standard hardware is free. Additional costs may apply for more sophisticated services that require special hardware.

Depending on the offer, you’ll be sent a modem that supports your phone system. Our standard Internet products (internet giga, internet comfort, and internet start) come with a Fritzbox with an S0 bus connection.