Sunrise ID Checker app

Generally

• In order for us to clearly identify you, we need a scan of a valid official identification document (an identity card, passport, or residence permit). A driver's license is not permitted.
• Beginning in 2018, Sunrise – as a telecommunications provider – is legally required by the Federal Mail and Telecommunications Monitoring Act (Bundesgesetz zur Überwachung des Post- und Fernmeldeverkehrs, BÜPF) to identify all customers by means of a valid ID and to store a digital copy of this ID in the customer's account.

Video instructions
How to scan in your ID:

Procedure

• Please scan a valid ID with the camera on your mobile phone.
• Depending on the type of ID, you may need to scan both the front and the back.
• Place the ID in front of you on a stable surface.

ID types

• Passport (front only)
• ID (front and back)
• Foreigner ID card (front and back)

Examples:

Scanner does not function

• Please verify that you are scanning a valid and approved ID document and try again.
• If the scanner still does not function, click on the link "Online Order Acceptance" in the e-mail you received.
• Identification will be done by the mail carrier.

Generally

• When your ID has been scanned in, you will be asked to record a short 5-second video in order to accurately and securely identify you as a new customer.
• After successful verification, the video will automatically be deleted and not stored.

Video instructions
This is how to perform video face matching:

I do not want to record a video of my face

• When you place your order, select "Identification by mail carrier". This means you will have to be personally present when the package is delivered so you can confirm your identity.
• If you have already selected identification through the Sunrise ID Checker app and now prefer to have your identity confirmed by the mail carrier, you can change this selection via the e-mail that you received for identification.
• Click on the "Online order acceptance" link at the end of the e-mail and confirm the change you want to make.

Generally

• Your digital signature via the app is legally valid.
• You can easily sign by using your finger or a touch pen.

Video instructions
This is how to sign via the Sunrise ID Checker app:

• Sunrise places great value on your security and the security of its customers' data.
• All data is protected as specified by the latest security standards (ISO27001).
• Data entered electronically is used only to fulfill legal obligations. No data is stored locally on the smartphone.

Terms of use for Sunrise website

ID Checker app does not detect QR code after scanning

• Make sure that the QR code was sent to you by Sunrise via e-mail and that it is still valid (20 days after receipt of the e-mail)
• Once you have started the identification process, make sure that you continue and complete the process with the same device you started it with.

Scanner does not function

• Please verify that you are scanning a valid and approved ID document and try again.
• If the scanner still does not function, click on the link "Online Order Acceptance" in the e-mail you received.
• Identification will be done by the mail carrier.

I do not want to record a video of my face

• When you place your order, select "Identification by mail carrier". This means you will have to be personally present when the package is delivered so you can confirm your identity.
• If you have already selected identification through the Sunrise ID Checker app and now prefer to have your identity confirmed by the mail carrier, you can change this selection via the e-mail that you received for identification.
• Click on the "Online order acceptance" link at the end of the e-mail and confirm the change you want to make.