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Frequently asked questions
Here are the five steps required to keep your number. It only takes two minutes!
1. Enter three details about your current contract
2. We’ll handle the processing
3. You get a confirmation by SMS or email
4. Authorise us to cancel your current contract
5. You take your number with you on the notified day
More details
Need help with the details of your current mobile subscription?
Simply text INFO to 503 for free and find out:
From which date your free number transfer is available
Which fees apply in case of an immediate transfer
Who is the legal owner of your current mobile subscription
Yes, this offer is valid for new subscriptions. If you’d like to change your existing UPC mobile subscription, then call us on 0800 66 88 66 so that we can provide you with personal advice.