How to order mobile devices (handsets, tablets, smartwatches, hotspots) and accessories in the Sunrise Business Cockpit
Summary
If allowed by your company policy, you can order devices and accessories in SBC.
Ways of payment
The policy for ordering devices is defined by your company by choosing one of the three possibilities below:
Payment by the company: the device ordered will be paid by the company (charged on the Sunrise corporate invoice).
Payment by the employee: the device ordered will be paid by you using a credit card.
Cost split: the cost of the device is split between the company (corporate invoice) and you (credit card).
Corporate policy and approval workflow
Your company can also set a couple of mechanisms to control the ordering of devices by its employees:
Corporate policy: a maximum number of devices allowed is defined for a specific timeframe (e.g. each employee can order one mobile device every 24 months).
Approval workflow: every mobile device order placed by the employee must be approved by someone else from your organization.
Those two processes can be combined.
Ordering process
To order mobile devices, you must go first to the Devices section of the portal.
If there are no devices associated with the currently selected subscription, a widget for ordering devices will be displayed. If you already have one or more devices associated with a subscription, the ordering flow is initiated by using the «Order device» button.
If you don't see the widget or the button for ordering devices, this means that your company has not allowed the functionality in the portal or you have already reached the limit of orders allowed. Please contact your company's fleet manager for additional information.
After clicking on the widget or button for initiating the flow, please follow the following steps to place a device order:
If your company's policy allows purchasing of devices by employees using a personal credit card, you will be prompted to associate one to your profile if you have not done it yet. After providing the needed information you will be able to proceed to the next step.
Device: Select the device/accessory that you want to order. The list of available devices/accessories is defined by your company.
You have the option to filter the list by selecting the required device type or by searching for the brand and model.
*Note: A single order may include a maximum of 5 devices under the following condition: only one mobile device (smartphone/smartwatch/tablet/hotspot) can be added to the order.
The following status will be displayed for each device:
Available (green): the device is available in stock.
Limited (yellow): it means that only a small quantity of the particular device is available.
Out of stock (red): the device is out of stock and no specific delivery time can be provided. You can still place your request and it will be shipped as soon as possible.
Pre-order (grey): the device is currently in the pre-order phase. You can still place your request and it will be shipped as soon as possible.
*Note: You can place a device request regardless of its status.
«Selected items» allows you to see the devices already chosen. In this view you can modify or remove devices.
Delivery address: The delivery address will be pre-populated with the information associated with your Sunrise Business Cockpit profile. However, you can edit the fields if you need to change the data.
Confirmation: as the final step, please read and check the device order summary before submission. If you find any information that needs to be rectified, click on the related «Edit» button to go back to the step where the data needs to be changed. After correcting the information, you can go back directly to the Confirmation page by clicking on the «Confirmation» stepper, located on the top of the page.
If your request contains some items which are out of stock, the order will be shipped as soon as all devices will be in stock.
This will be followed by a success message to confirm that the request has been submitted successfully.
After submitting the request, you can check the current status of the device order on «My requests» page.
If a corporate approval is required, the order reference will not be displayed as it will only be created after the confirmation.
The order might be rejected if it is not approved within 30 days or if the credit card is rejected.
Please contact your fleet manager for more information.
If the desired device or accessory cannot be found in the list, it indicates that is not allowed by the corporate policy of your company. For additional information, please contact your company's fleet manager.
Kindly check if the provided delivery address is the correct one. For further details, please contact your fleet manager.
Your subscription might have pending orders or it is not allowed by your company's corporate policy.
The devices are delivered in 2 working days, after the order was created.
If you need additional information or are facing issues