Summary

On the «View request details» page more information related to a specific request is provided, such as order references, detailed status and timeline.

View request details

After selecting a request and clicking on the «View details» button from the «My requests » section, the «View request details» page will be loaded with additional information about the request.

This page displays the following details: 

1. Subscription: the first/last name (subscriber details) and the number of the mobile subscription associated with the request.
   
   

2. Type: the category (new, transfer, cease) and sub-category (subscription, extra SIM, device) of the submitted request.
   
   

3. Approval status: reflects the approbation status of the request.

   Not required: an approval is not necessary for the submitted request. 

   Pending: the request waiting to be approved by someone from your company*.

   Approved: the request was approved by someone from your company*. 

   Declined: the request was rejected by someone from you company.

   Expired: the request was not approved within 30 days*.

   Not applicable: the request was cancelled by you before approval was provided.

   * Approvers are defined by your organization 
   

   
   

4. Request status: indicates the main milestones of the request.

   Submitted: the request has been formally presented for consideration, review or processing.

   Approved: the request was approved by someone from your company (if the approval is required)*.

   In execution: the stage where the request is actively carried out.

   Completed: the request process was finalized.
   
   * Approvers are defined by your organization

   
   

5. For every request the additional information is displayed:

   Product: name of the product associated with the request.

   Price: it will be displayed for each product (if you are paying it with your personal credit card).

   Order reference: the order number associated with the request created in Sunrise CRM; if there is no generated order, then this field remains blank. 

   Order status: the order status of the request process is divided in 3 categories: 

   • Completed: the order process was finalized. 

   • In progress: the request has been approved and now is being processed.

   • Cancelled: the order was cancelled. 
     

6. Cancel request: the cancellation of the request shall be possible only before the approval takes place (approval pending) or in case of approval not needed before an order is created.